After successfully passing the ISO 9001:2008 Nationwide Certification in 2016, PCIC has upgraded its Certificate of Compliance to ISO 9001:2015 through the on-site Certification Audit of the TÜV Rheinland Philippines, Inc. on October 12-16, 2018.

The ISO 9001:2015 is the latest version of quality management system that helps improve market access opportunities, increase organizational efficiency, generate trust with customers, improve processes and structures and achieve significant cost savings, as noted by TÜV Rheinland on their website.

“The PCIC is proud to have maintained the quality of its services and efficiency of services, to meet ISO 9001:2015 standards,” PCIC President Jovy Bernabe said. ”This is an affirmation that the agency offers world-class services and products. We thank our officials and employees and at the same time, assure our clientele that we will continue to improve PCIC products and services.”

Among the recently audited sites include the PCIC Head Office in Quezon City and the 4 Regional Offices, namely: RO-2 Tuguegarao City (Cagayan), RO-7 Cebu City (Cebu), RO-8 Tacloban City (Leyte), and RO-12 Midsayap City (North Cotabato).

TÜV Rheinland, an international ISO 9001 certifying body, conducts on-site audits annually for 3 years to maintain the validity of the ISO 9001 Certificate of Compliance granted to PCIC.  During audit, the actual process flow of the sampled operations of each Regional Office is examined and evaluated based on the operational standards and administrative procedures of underwriting, adjustment and payment of indemnity claims to ensure that performances of the Regional Offices are in compliance with the PCIC mandate.  The ISO auditors reviewed the conformity of the processes based on the required standards of the ISO 9001 and the documented operating procedures through random samplings, interviews and examination of relevant documents.

In May 2011, PCIC was first audited, approved and certified by the TUV Rheinland with ISO 9001 Certificate of Compliance which the Corporation has impressively maintained. Through adherence to Quality Management System and Policy Standards, PCIC has improved the crop insurance protection program, and has achieved high satisfaction ratings from subsistence farmers, agricultural stakeholders, and clientele.